Golden Communications needed a flexible password management system that could tailor to their specific needs as an agency. Password management tailored for agencies “We had to purchase a minimum amount of seats to get certain business features, so we ended up paying for unneeded seats we weren’t using, which I thought was a little ridiculous.” To benefit from the business-specific security features the company needed, Golden Communications was forced to purchase additional seats, even if they didn’t need them. Lastly, LastPass price options did not fit the needs of a growing business. It's very exhausting to have to go through that process.” According to Nguyen, “Once a week or once every two weeks a team member would use a different type of device that doesn't work too well unless you know how to do certain tips and tricks. Golden Communications would also regularly use valuable company time to troubleshoot issues with using the solution across multiple devices. And I could not figure out how to turn that off.” “Sometimes I would remove people and it would send an email out to the whole company that a person had been removed. “Their admin console was very confusing to navigate,” said Anya Pitre, Client Services Representative.

LastPass administrative and end-user functionality was also complex and difficult to use. “It was painfully slow for our users who complained several times over the years.” “The driving force for the switch away from LastPass was lack of speed, especially on the Chrome extension,” said Chief Technical Officer, Andrew Nguyen.

While the solution solved some initial challenges, it also introduced new issues for the team.įirst was LastPass load times, meaning employees couldn’t quickly access their vaults and passwords when they needed them, which negatively impacted user productivity. To address this challenge, the Golden Communications team initially used LastPass for password management. Golden Communications needed to manage and securely store over 3,000 credentials associated with their clients’ website and cloud hosting ecosystems.

Bitwarden vault location